On Boarding Q1

On Boarding Q1

5th Grade

13 Qs

quiz-placeholder

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On Boarding Q1

On Boarding Q1

Assessment

Quiz

Professional Development

5th Grade

Medium

Created by

Itzi Morales

Used 3+ times

FREE Resource

13 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How do you access to Sales force

Loggin with different accout

Azure SSO Login

With my Global ID and Password

With the link provided

2.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Select all tabs that you can find in Service view

Home

Ideas

Contacts

Cases

Leads

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

On this tab you can find different tables with Source 1 performance information

Reports

Dashboards

Cases

Chatter

4.

FILL IN THE BLANK QUESTION

1 min • 1 pt

Is the Goal on the Response Time KPI

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Is the Close Rate per week

98%

90%

100%

95%

6.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Choose the options that apply on the Cases view that you should use

Upg Source 1 Parts

UPG Natl Accts

Ducted System FOR service

UPG Source 1 Parts - Orders

Upg Source 1 Parts - Logistics

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When you want to add one case to other, what do you need to do

Change owner

Request customer the reply with the other case #

Merge

Select the cases and merge

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