Test ITIL Quiz 2
Authored by trung tong
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Professional Development
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20 questions
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1.
MULTIPLE SELECT QUESTION
1 min • 1 pt
Which practice has a purpose that includes ensuring that risks have been properly assessed?
A. Service configuration management
B. Problem management
C. Service level management
D. Change control
2.
MULTIPLE SELECT QUESTION
1 min • 1 pt
When should a full risk assessment and authorization be carried out for a standard change?
A. Each time the standard change is implemented
B. When the procedure for the standard change is created
C. At least once a year
D. When an emergency change is requested
3.
MULTIPLE SELECT QUESTION
1 min • 1 pt
Which statement about emergency changes is CORRECT?
A. The testing of emergency can be eliminated in order to implement the change quickly
B. The assessment and authorization of emergency changes is expedited to ensure they can be implemented quickly
C. Emergency changes should be authorized and implemented as service requests
D. Emergency changes must be fully documented before authorization and implementation
4.
MULTIPLE SELECT QUESTION
1 min • 1 pt
Which practice coordinates the classification, ownership and communication of service requests and incidents?
A. Supplier management
B. Service desk
C. Problem management
D. Relationship management
5.
MULTIPLE SELECT QUESTION
1 min • 1 pt
Which practice updates information relating to symptoms and business impact?
A. Service level management
B. Change control
C. Service request management
D. Incident management
6.
MULTIPLE SELECT QUESTION
1 min • 1 pt
Which statement about the steps to fulfill a service request is CORRECT?
A. They should be complex and detailed
B. They should be well-known and proven
C. They should include incident handling
D. They should be brief and simple
7.
MULTIPLE SELECT QUESTION
1 min • 1 pt
What is defined as a cause, or potential cause, of one or more incidents?
A. Change
B. Event
C. Known error
D. Problem
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