Work from Home Reflections

What do you prefer?

• Dialing from Home

• Dialing from the office

• Rotation from home and

  office

During the period were we worked from home were you

• Dialing 80% - 100%

• Engaged 80% - 100%

• Dialing 100%

• Engaged 100%

• Dialed 50% and engaged

  50%

What do you think is the

best way forward for the contact centre?

• All the guys that had no

  issues dialing from home to continue dialing while those that had issues come to the office

• Have a rotation for only the

  guys that were able to dial from home

• We all work from the

  office

What challenges did you

experience the most while working from home?

• Distractions from family

  or friends

• Network related issues

• Data related issues

• Loadshedding/power

  outages in the area

• None of the Above

What type of equipment

did you receive?

• Laptop

• Desktop

Have you checked to

establish which network provider has the strongest connectivity in your

area?

• YES

• NO

Which network provider

has the strongest connectivity in your area ?

• MTN

• Cell C

• Vodacom

• Telkom