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Class Assessment

Authored by Minerva Sommerville

Professional Development

Professional Development

Used 2+ times

Class Assessment
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25 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What must you do with an account coded as 134?

Nothing, this indicates the address is correct

Nothing, this indicates the address is incorrect

Update the address so statements and letters can go out

None of the above

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which Assistance Program is most appropriate for bucket 2-6 accounts needing short-term help?

Match Pay

Pay Assist

Payout Program

Re-Age

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the proper collection demand hierarchy

Balance, Pmt due, minimum, past due

Past due, balance, Pmt due, minimum

Pmt due, past due, minimum

None of the above

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Where do we go to access the Fiserve system

https:\\pw.atlanticus.com

https:\\pw.amazon.com

https:\\csd.atlanticus.com

None of the above

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

NACHA statements must be read verbatim because any variation in the wording could alter the meaning of the statement.

True

False

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

You should always offer assistance to any past due customer instead of trying to collect on the account.

True

False

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The delinquency range for bucket 5 is:

61 – 90 days past due

121 – 150 days past due

1 – 30 days past due

31 – 60 days past due

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