Hospitality Workshop
Authored by Siti Aryu
Professional Development
Professional Development
Used 104+ times
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20 questions
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1.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
How many guest journey in the store?
Berapa bilangan perjalanan tetamu di restoran ?
5
4
3
2
2.
MULTIPLE SELECT QUESTION
20 sec • 1 pt
What is McDonald's brand promise?
Apakah brand promise McDonald's?
Deliver delicious feel good moments easy for everyone
Creating delicious feel good moments easy for everyone
Deliver safe delicious feel good moments easy for everyone
Creating safe delicious feel good moments for everybody
3.
MULTIPLE SELECT QUESTION
20 sec • 1 pt
Apakah maksud Emotional Intelligence?
Keupayaan seseorang mengawal minda sendiri dan minda orang lain.
Keupayaan seseorang mengawal emosi sendiri serta orang lain.
Keupayaan seseorang mengenalpasti emosi sendiri serta emosi orang lain.
Keupayaan seseorang mengenalpasti emosi sendiri.
4.
MULTIPLE SELECT QUESTION
20 sec • 1 pt
Ini adalah elemen yang terdapat dalam Maslow's Hierarchy kecuali.....
Physiological
Security
Belonging
Emotional
5.
MULTIPLE SELECT QUESTION
20 sec • 1 pt
Golongan tetamu manakah yang lebih menghargai jika kita menggunakan nama mereka dan bertanya khabar apabila bertemu?
Older guests
Regular Guests
On the go guests
Young Adult
6.
MULTIPLE SELECT QUESTION
20 sec • 1 pt
Golongan tetamu yang manakah inginkan servis yang pantas kerana masa mereka sangat terhad?
Tetamu On the go
Tetamu berkeluarga
Tetamu Regulars
Tetamu kanak-kanak
7.
MULTIPLE SELECT QUESTION
20 sec • 1 pt
Tetamu ini memerlukan keyakinan yang sangat tinggi tehadap kebersihan serta keselamatan.
Families dan Older guests
Families dan On the go guests
Older and Young Adults guests
Older and On the go guests
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