Quiz Day 4

How many attributes does the QA form have?

• 5

• 6

• 7

• 8

What does Active Reading mean?

• Determines if we were able to understand the user's concern by reading the user's email

• That is a strong statement that makes our members feel appreciated

• Determines if the message delivered was clear and easy to understand, with no grammar nor hard understand wording

What does Message Clarity mean?

• Determines if we were able to understand the user's concern by reading the user's email

• That is a strong statement that makes our members feel appreciated

• Determines if the message delivered was clear and easy to understand, with no grammar nor hard understand wording

What is Loyalty?

• Determines if we were able to understand the user's concern by reading the user's email

• That is a strong statement that makes our members feel appreciated

• Determines if the message delivered was clear and easy to understand, with no grammar nor hard understand wording

Which information can we find in the Feed tab in Salesforce?

• Emails and internal notes, all types of updates on a case

• Case details, petition detail, owner, description of the message

• record of transactions, refund approvals, CES score

Where can I find the promotions a user did?

• User search

• promotions dashboard

• User management

• promotion setting countries.

Which one can not be found under the “Edit” page of a petition?

• dashboard

• add a DM

• Edit the petition title

• add phone number

What is the difference between an acknowledgment and empathy?

Please read the following case description and advised what is the Customer Issue: This gift was a single contribution I am a 91-year-old pensioner and cannot afford the monthly cost There was no indication that you would assume it was. Please cancel the entire gift Sent from my iPad Regards Roy

• Cancel a membership

• Refund of a promotion

• Gift Card due to answering the survey

• Change Password

Please read the following case description and advised what is the Customer Issue:

Queridas damas y caballeros,

1. Del lado de lo anterior Petición, la convocatoria de apoyo todavía se puede encontrar, aunque la petición ha sido cerrada. ¿Qué hacer con eso?

2. Si el peticionario abandona "espontáneamente" una petición con 35.000 simpatizantes, esto también es un problema para una plataforma de peticiones, porque la confianza y el apoyo de tantos -quizás sin intención o con una buena razón- se están dejando de lado, si no decir maltratado.

Change.org debería posicionarse para esto y también motivar al peticionario a hacerlo, como lo piden muchos comentarios.

3. La función de comentarios todavía está activa en la página de la petición, pero ya no puedo comentar ni responder a un comentario. Mi máscara de comentarios ya no aparece cuando abro la página. Cómo

Pido expresamente su opinión.