What Customer Says?

..… say their experience strongly affects their impression of an organization.

• 9 in 10

• 7 in 10

• 5 in 10

….. would try a new company to get a better experience.

• A quarter

• 100%

• Over Half

….. have not completed a transaction due to a poor experience.

• 9 in 10

• 8 in 10

• 6 in 10

….. tell others about a good experience “all the time.”

• 2 in 5

• 3 in 5

• Everyone

….. tell others about a poor experience

“all the time.”

• 2 in 5

• 3 in 5

• 4 in 5