Gr11 Business - Stress, Crisis, Change Management

This is the body's way of responding to change that requires a PHYSICAL, MENTAL or EMOTIONAL adjustment or response.

• Crisis

• Stress

• Change

Some of the causes of stress in the business environment can be:

(Choose all the correct ones)

• Poor communication

• Work and home claims that interfere

• Clear role in the organogram

• Poor and careless supervision

Staff may be ... due to health problems such as heart attacks & strokes.

Especially in crisis & emergency situations, this could lead to accidents (for example, in a factory).

• Grievances

• Complaints

• Absence

• Poor judgement

Workers who are tired & stressed can vent their frustration on customers, which can impact profit margins. This refers to ... as part of stress management in the workplace.

• customer service problems

• conflict and interpersonal problems

Extremely stressful workers will be very unproductive. What does this refer to?

• Resistance to change

• Poor performance

• Unproductive labour force

Too much stress reduces the performance of workers. What does this refer to?

• Resistance to change

• Poor performance

• Unproductive labour force

Stressed workers tend to cling to the old way of doing things, even if they are not effective - develop NEOPHOBIE (fear of new things). What does this refer to?

• Resistance to change

• Poor performance

• Unproductive labour force

Which of the following are ways to manage your stress?

Choose all the correct options.

• Get enough sleep.

• Find a relaxation technique that works for you.

• Predict stressful situations and make changes where possible.

• Follow an unbalanced lifestyle.

Any event that is expected to lead to an unstable and dangerous situation affecting the business.

• Crisis

• Stress

• Change