
MID WEEK POP QUIZ
Quiz
•
Computers
•
KG - Professional Development
•
Practice Problem
•
Easy
Abraham Gomez
Used 79+ times
FREE Resource
Enhance your content in a minute
10 questions
Show all answers
1.
OPEN ENDED QUESTION
3 mins • 1 pt
In your own words, describe the purpose of dispositioning a call
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2.
MULTIPLE CHOICE QUESTION
3 mins • 1 pt
We are required to clarify ________ time(s) when clarifying for a definite answer.
1 TIME
2 TIMES
3 TIMES
UNTIL WE GET AN ACCEPTABLE ANSWER FROM THE RESPONDENT
3.
OPEN ENDED QUESTION
3 mins • 1 pt
When will you pause yourself in AIQ vs Meeting
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4.
OPEN ENDED QUESTION
3 mins • 1 pt
What does it mean when your disposition a call using a final dispositions vs non final dispositions?? (LOOKING FOR DEFINITION NOT EXAMPLES
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5.
OPEN ENDED QUESTION
3 mins • 1 pt
How or what helps us differentiate the difference between a hard or soft refusal?
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6.
OPEN ENDED QUESTION
3 mins • 1 pt
How do we treat multi mark questions?
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7.
FILL IN THE BLANK QUESTION
3 mins • 1 pt
If you are given information to set a call back, but there is no callback option, how will you dispo the call?
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