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2.3.4 - The sales process

Authored by P Bell

Business

9th - 10th Grade

Used 19+ times

2.3.4 - The sales process
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13 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following stages of the sales process is demonstrated when an employee provides a customer with detailed information about the product?

Customer engagement

Product knowledge

Response to customer feedback

Post-sales service

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following stages of the sales process would providing wide aisles and exciting visual displays be an example?

Customer engagement

Speed of service

Post-sales service

Product knowledge

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following customer needs is met when a large supermarket offers shoppers a range of payment options from which to choose?

Friendliness

Politeness

Convenience

Product information

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following best describes the process of making a customer connect with the business and its products/services?

Post-sales service

Customer engagement

Product knowledge

Providing customers with the opportunity to give feedback to a firm

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following stages of the sales process is being met when an electrical retailer offers a 3-year warranty on all purchases?

Product knowledge

Speed and efficiency of service

Customer engagement

Post-sales service

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

On which of the following areas of customer service does Amazon pride itself?

Speed of delivery

Free delivery on all items

Price matching products that are cheaper elsewhere

Guaranteed time of delivery

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following describes the stages involved from initially engaging with a customer through to offering customer support after product purchase?

Customer feedback

Post-sales service

Customer engagement

The sales process

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