2.3.4 - The sales process
Authored by P Bell
Business
9th - 10th Grade
Used 19+ times
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13 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following stages of the sales process is demonstrated when an employee provides a customer with detailed information about the product?
Customer engagement
Product knowledge
Response to customer feedback
Post-sales service
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following stages of the sales process would providing wide aisles and exciting visual displays be an example?
Customer engagement
Speed of service
Post-sales service
Product knowledge
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following customer needs is met when a large supermarket offers shoppers a range of payment options from which to choose?
Friendliness
Politeness
Convenience
Product information
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following best describes the process of making a customer connect with the business and its products/services?
Post-sales service
Customer engagement
Product knowledge
Providing customers with the opportunity to give feedback to a firm
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following stages of the sales process is being met when an electrical retailer offers a 3-year warranty on all purchases?
Product knowledge
Speed and efficiency of service
Customer engagement
Post-sales service
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
On which of the following areas of customer service does Amazon pride itself?
Speed of delivery
Free delivery on all items
Price matching products that are cheaper elsewhere
Guaranteed time of delivery
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following describes the stages involved from initially engaging with a customer through to offering customer support after product purchase?
Customer feedback
Post-sales service
Customer engagement
The sales process
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