2.3.4 - The sales process
Authored by P Bell
Business
9th - 10th Grade
Used 19+ times
AI Actions
Add similar questions
Adjust reading levels
Convert to real-world scenario
Translate activity
More...
Content View
Student View
13 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following stages of the sales process is demonstrated when an employee provides a customer with detailed information about the product?
Customer engagement
Product knowledge
Response to customer feedback
Post-sales service
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following stages of the sales process would providing wide aisles and exciting visual displays be an example?
Customer engagement
Speed of service
Post-sales service
Product knowledge
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following customer needs is met when a large supermarket offers shoppers a range of payment options from which to choose?
Friendliness
Politeness
Convenience
Product information
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following best describes the process of making a customer connect with the business and its products/services?
Post-sales service
Customer engagement
Product knowledge
Providing customers with the opportunity to give feedback to a firm
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following stages of the sales process is being met when an electrical retailer offers a 3-year warranty on all purchases?
Product knowledge
Speed and efficiency of service
Customer engagement
Post-sales service
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
On which of the following areas of customer service does Amazon pride itself?
Speed of delivery
Free delivery on all items
Price matching products that are cheaper elsewhere
Guaranteed time of delivery
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following describes the stages involved from initially engaging with a customer through to offering customer support after product purchase?
Customer feedback
Post-sales service
Customer engagement
The sales process
Access all questions and much more by creating a free account
Create resources
Host any resource
Get auto-graded reports
Continue with Google
Continue with Email
Continue with Classlink
Continue with Clever
or continue with
Microsoft
%20(1).png)
Apple
Others
Already have an account?
Similar Resources on Wayground
10 questions
2. Managing Money - Spell it!
Quiz
•
9th Grade
11 questions
Parliament
Quiz
•
10th - 12th Grade
10 questions
Latihan Lingkungan Bisnis
Quiz
•
10th Grade
12 questions
Introduction to the Balance Sheet
Quiz
•
9th Grade
14 questions
Marketing mix review
Quiz
•
10th - 11th Grade
15 questions
Social Media Marketing Mastery
Quiz
•
9th - 12th Grade
18 questions
Debt Vocabulary
Quiz
•
10th - 12th Grade
10 questions
What is recruitment?
Quiz
•
10th Grade
Popular Resources on Wayground
7 questions
History of Valentine's Day
Interactive video
•
4th Grade
15 questions
Fractions on a Number Line
Quiz
•
3rd Grade
20 questions
Equivalent Fractions
Quiz
•
3rd Grade
25 questions
Multiplication Facts
Quiz
•
5th Grade
22 questions
fractions
Quiz
•
3rd Grade
15 questions
Valentine's Day Trivia
Quiz
•
3rd Grade
20 questions
Main Idea and Details
Quiz
•
5th Grade
20 questions
Context Clues
Quiz
•
6th Grade
Discover more resources for Business
13 questions
BizInnovator Startup - Experience and Overview
Quiz
•
9th - 12th Grade
10 questions
Understanding Stock Market Investing
Interactive video
•
9th - 12th Grade
12 questions
Time Management Lesson
Lesson
•
1st - 12th Grade
20 questions
Review for Business Essentials 2.05
Quiz
•
9th - 12th Grade