Quiz 1: Personality Development

One of the following is NOT one of types of etiquette.

• Reading

  etiquette

• Social etiquette

• telephone etiquette

• email etiquette

____________ is process used when a gap is

perceived between an existing state (what is occurring) & a desired state of what should be occurring.

• problem solving

• critical thinking

• communication skill

• creative thinking

Body language is a form of ____________.

• experience

• communication

• appearance

• image

For easy reading, one’s name badge should be

worn ____________.

• on the left shoulder

• on the right shoulder

• on the left hip

• around one's neck

When receiving calls, answer promptly on the ____________.

• forth ring

• third ring

• second ring

• first ring

Below are

characteristics of critical thinking EXCEPT

• it is autonomous

• it includes creative thinking

• it is poor thinking

• it involves healthy, constructive skepticism

Below is reason why there is a need to study

grooming and deportment.

• maintain eye contact at all times during your conversation

• interaction creates and reinforces others' impression of you and the company

• tells you their true feelings towards you and how well your words are being received

• there is a demand at the moment for soft-skilled professionals in the industry

A handshake should always be firm, but not

paralyzing such as ____________.

• do not continue to hold on the hand after shaking it

• stand and look the person in the eye

• be aware of your other hand

• shake hands in an up-and-down motion

Below are activities that demands your personal time EXCEPT

• Family

• friends

• chatting

• assignments

____________ play an important part in making a favorable impression and are essential to professional success.

• communication

• etiquette

• table manner

• organizing