Conflict Management

Using integrators is one strategy to reduce which structural source of conflict?

• interdependence

• scarce resources

• differentiation

• ambiguous rules

• superordinate goals

For everyday disputes between two employees, managers should use ________ as a third-party intervention.

• inquisition

• mediation

• arbitration

• retaliation

• negotiation

Rearranging physical or reporting arrangements so employees across departments have more occasions to interact with one another is a basic method to

• clarify ambiguous rules.

• increase pooled interdependence.

• identify superordinate goals.

• increase resources.

• improve mutual understanding.

The yielding conflict management style should be used if

• the parties have equal power.

• the issue is much less important to you than to the other party.

• the other party has much less power than you do.

• the issue is important to both parties.

• you have a deep conviction about your position.

People who have a win-lose orientation typically use which conflict-handlng style?

• problem-solving

• yielding

• compromising

• forcing

• avoiding

A person who seeks compromise to resolve a conflict is likely to have

• low assertiveness and low cooperativeness.

• low assertiveness and high cooperativeness.

• high assertiveness and low cooperativeness.

• high assertiveness and moderate cooperativeness.

• moderate assertiveness and moderate cooperativeness.

The forcing style of conflict management presents the highest risk of relationship conflict and it should never be used to manage conflicts in organizations.

• True

• False

When the opposing party has substantial power, the yielding style may be appropriate, but it can also produce more conflict in the long run.

• True

• False

The problem-solving conflict-handling style has high assertiveness and low cooperativeness.

• True

• False

Increasing resources and creating more precise rules for the allocation of those resources represent two ways to increase conflict.

• True

• False