CBT Test Q1

What do you do as a branch head when all the CSRs are clubbed together and have decided to leave the company?

• All of the above

• The reliable source might not be so reliable

• Actually that should be done by you for every CSR.

• Don’t panic.

What should a first time manager do?

• Change Your Focus

• All of the above

• Listen and Learn

• Be on Model Behavior

Which of the following points need attention for monitoring the center meeting schedule?

• Overlap of timing

• Route Plan

• All of the above

• CSR-Centre COGL Mapping

How many types of morning activities?

• 5

• 6

• 7

• 4

How many types of Afternoon activities?

• 4

• 5

• 6

• 7

Which of the following is not an afternoon activity?

• Verify- collection matching with demand

• Cash Balence

• Oversee cash consolidation

• Timely deposit of cash in bank

What measures should be taken for regular repayment during the cener meeting?

• check client product knowledge

• Cross cell Demand Genration

• All of the above

• Check Center Discipline

Taking time from the AM for the visit of most critical Centre

• True

• False

How many points are there for OD center monitoring?

• 4

• 8

• 7

• 5

Which of the following is not a monitoring point of the OD centre?

• Each OD Centre to be visited as per latest policy

• Understand the root cause for defaulting

• Taking time from the AM for the visit of most critical Centre

• CGT & Verification status