Conn's Quiz

What is an indicator that any assistance is available to the customer from the Latitude system?

• The silos will be highlighted

• The programs would be available.

• The programs would not be available.

• The silos will not be available.

What is the two party consent (TPC)?

• This is a legal disclosure

• This is a legal document

• This is a legal form that tells the customer the call was monitored.

• This call maybe monitored and recorded.

List three sources of income.

• Church, Salary, Pawn

• Salary, Yard Sale, Vacation

• 401k, Pension, Sick pay

• Sick pay, Vacation pay

What is TAD

• Total Systems

• Total Amount Dues

• Total Amount Due

• Total Agression Due

What are the two ways you can verify a customer on an inbound call?

• SSN(2), Address

• Address, POE

• DOB, SSN (4)

• Address, SSN(2)

What is the immediate question that you should ask when the customer states that they cannot pay today?

• How short are you?

• How short of the balance are you you?

• How short of the amount are you?

• How short of the balance do you have?

What demographics must you verify?

• POE, Address, SSN, Email, Tel#,

• Email, Address, POE, Cell #, POE #

• POE, Email, Tel#, Address, Pay frequency

• Pay frequency, POE, SSN, Address, Language

Identify one example of a WIIFM

• Stops your pics from being in the news paper

• Collects the numbers on your account

• Keeps you in good standing with the Credit Bureaus

• Eliminate late fees

What does WIIFM stand for?

• What In the World Does this Mean

• What's It to You

• What's the Benefit To You

• What's It In For Me

Give an example of using the assumptive approach

• Is this Sam

• Hello Mary

• Anderson Morris?

• I am calling to speak with