2ndary services Quizz

Towing a vehicle from a tow yard or impound lot is a

• Simple Secondary Service

• Complex Secondary Service

• Standard Secondary Service

• Automatic Secondary Service

Impound fees are

• Fees charged by an impound lot to release a vehicle

• Fees charged by a tow provider to pick up a vehicle

• Fees charged by an impound lot to the police

• Fees charged by the police to have a car removed from an accident.

What tool do we use in Omni for a breakdown of the fees?

• Pick up logistics card

• Impound fee calculator

• Comments for rescue associates

• Claim number

Complex secondary services get to you from

• An email from the claims adjuster

• A phone call from the customer directly

• In a digital way from the secondary web portal

• A phone call from the impound lot

The delivery goals for complex secondary services are between

• 6 am to 5 pm Central time

• Every day in the mornings

• Before 2 pm local time

• 6 am to 5 pm local time from the pickup location

What is the most important information you need to verify for the release of a vehicle?

• Year make and model of the vehicle

• Documentation and fees

• Pickup and drop off location

• Name of the Customer and Adjuster

Who can give you green light to cancel a service?

• The team leader

• The impound lot

• The traffic team

• Your coworker

Credit card charges fees must be

• Added in the impound calculator

• Paid by the provider

• Ignore and continue

• added to the provider's fees

You can pay the impound lot fees

• Using V-pay credit card

• Customer will pay directly to the impund lot

• By sending a check via email

• by sending a check via Fax

If an impound lot only accepts check or cash you can

• Ask the provider to pay in our behalf

• Send a check via Snail Mail (regular Mail)