CAM FFH REVIEW

True or False. CAM agents can transfer payments in DT1 even when the account names are different.

• True

• False

What does CRTC stand for?

• Canadian Radio-Telecommunication Commission

• Canada's Radio-Television and Telecommunications Commission

• Canadian Radio-Television and Telecommunications Commission

• None of the Above

True or False. Customers can set up both PAC & PAD in self serve

• True

• False

What form is required to initiate a search for a missing or misapplied payment?

What influences the price of our products and services in a forborne area?

• CRTC

• Competition

• CCTS

True or False. The General Terms of Service is available for viewing on the TELUS.com website

• True

• False

How long does it take to for a refund to process in DT1?

• 1-2 days

• 2-3 days

• 3-5 days

True or False. One of the conditions for an automatic refund cheque is that the account should have received at least one final bill.

• True

• False

True or False. When adding or changing a Long Distance plan mid-cycle, LD plan minutes are not pro rated while LD plan monthly rates are partially billed

• True

• False

When a customer requests a bill copy, how much is it for each bill copy?

• Free

• $5

• $3

• We do not provide bill copy