MANEJO DE CLIENTES DIFICILES
Authored by Therezina Matienzo
Professional Development
Professional Development
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10 questions
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1.
OPEN ENDED QUESTION
5 mins • Ungraded
¿Cual es la diferencia entre un usuario y un cliente?
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2.
OPEN ENDED QUESTION
5 mins • Ungraded
¿Cuales son las conductas más frecuentes de un cliente difícil?Mencione 3 conductas.
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3.
OPEN ENDED QUESTION
5 mins • Ungraded
¿Por qué debemos privilegiar el cara a cara con los clientes?
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4.
OPEN ENDED QUESTION
5 mins • Ungraded
¿Por qué es importante sintonizar con cliente?
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5.
OPEN ENDED QUESTION
5 mins • Ungraded
¿Por qué es necesario privilegiar la escucha empática?
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6.
OPEN ENDED QUESTION
5 mins • Ungraded
¿Cómo es un cliente enfadado?
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7.
OPEN ENDED QUESTION
5 mins • Ungraded
¿Cómo es un cliente discutidor?
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