Quality

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Cost of quality includes all costs incurred over the lifetime of the product by investing in the prevention of nonconformance to requirements, appraising the product or service for conformance to requirements, and failing to meet requirements. Which is not an example of the cost of non-conformance? 

• Rework
• Scrap
• Liabilities
• Destructive testing loss

You have joined an ongoing project. This project is in trouble, so you identify the issues which have the highest effect on the project, and now you are analyzing the reason for these issues. Which tool are you using now? 

• Fishbone diagram 
• Pareto diagram
• Scatter diagram
• Tornado diagram

During the review of a control chart, you observe that the limit for one deliverable is below the lower control limit but above the specification limit. What will your next step be? <br />

• As it is within the specification limits, no action will be taken
• You will take corrective action
• You will replace the product
• You will adjust the control limits

You have been producing ball bearings in large numbers. For this kind of process, what technique will you use to verify if the products are of the right quality? 

• Inspection of all products
• Statistical sampling
• Inspection of the first three samples 
• Inspection of the last three samples

Project Quality Management includes the processes for incorporating the organization's quality policy regarding planning, managing, and controlling project and product quality requirements in order to: 

• Meet stakeholders’ objectives
• Improve process capability
• Control products, services, and results
• Meet standards of performance for the project team

Quality and grade are not the same. A fundamental distinction is that: 

• Quality as a delivered performance or result is the degree to which a set of inherent characteristics fulfills requirements; grade as a design intent is a category assigned to deliverables having the same functional use but different technical characteristics. <br />
• A quality level that fails to meet quality requirements may not be a problem; a low grade of quality is always a problem. <br />
• Delivering the required levels of quality is not included in the responsibilities of the project manager and the project team. <br />
• Delivering the required levels of grade is not included in the responsibilities of the project manager and the project team

In relation to control charts, what are the upper and lower specification limits based on? 

• The requirements, reflecting the maximum and minimum values allowed.
• The control limits. 
• The specifications, reflecting the maximum and minimum values allowed.
• The requirements and control limits

In using cost-benefit analysis in the Plan Quality Management process, it can be noted that: 

• The primary benefit of meeting quality requirements is the reduced cost associated with project quality management activities
• The primary benefits of meeting quality requirements include less rework, higher productivity, lower costs, increased stakeholder satisfaction, and increased profitability
• The primary cost of meeting quality requirements is the increased rework to ensure stakeholder satisfaction. <br />
• Quality cost cannot be evaluated in relationship to the expected benefit of quality in a given project.<br />

Cost of quality includes all of the following EXCEPT: 

• Preventing nonconformance to requirements
• Appraising the product or service for conformance to requirements
• Failing to meet requirements (rework)
• Operating computers required for the project