Special Request

When we send the TED form for a special request, do we need to send any additional emails or set reminders?

• No, the automation will send a message both to the partner and the guest and set reminders.

• Yes, we should never just close the page without closing an item

You have sent out the special request via the TED form. What is your next step?

• Leave a summary note

• Close your page

• Set a reminder

If the guest is chasing a reply to an already existing automation, the agent should try to call the partner.

• TRUE

• FALSE

The booker sent an email to request a late check-in and extra pillow for his arrival tomorrow. What is the appropriate action to take?

• You should use the TED form twice, one for each request and then leave the ticket open as there is no need to click “I’m done/Ticket solved”

• Only one form will be enough

• Tell the guest we do not send those types of special request to our properties

A Special request is Not guaranteed, unless confirmed by the property

• True

• False

On a special request the payment is done on arrival

• True

• False

The guest would like to have extra sheets is a Special Request?

• Yes

• No

The guest would like to stay 1 night less is a Special request

• Yes

• No

The guest would like to change their room for a room with a balcony if there is no room type for this, is this a special request?

• Yes

• No

The guest wants to do a late check out at 10:00 pm which is after the accommodations official check-out time, is this a Special request?

• Yes

• No