BUSM4573 W10

What is Etiquette ?

• 1. Is a code of conduct and a set of societal rules that act as a catalyst for positive human interactions (Harappa Diaries)

• 2. The customary code of polite behavior in society or among members of a particular profession or group (Oxford languages Dic)

• 3. Describes the requirements of politeness according to the conventions of society (Robin Bickerstaff)

• 1 & 2

• 2 & 3

Consequences of Good Business Etiquette

• 1. It boosts self-confidence, enhance your status

• 2. It promotes effective communication with others

• 3. It helps us take others’ feelings into consideration

• 4. It strengthens social relationships

• All of the answers

Consequences of Bad Business Etiquette

• 1. Hurt your work performance (multitasking causes noise and disengagement)

• 2. Waste time for you and others

• 3. Cost team and organization big time (disrespect, stress, poor moral…)

• 4. Hold you back at work and social interactions (85% say it impacts career prospects)

• All of the answers

Social Etiquette which is the most important Etiquette that requires you to:

• 1.

  1. Be punctual

  2. Make eye contact

  3. Active listening

• 2.

  1. Speak with caution

  2. Be punctual

  3. Make eye contact

  4. Stand during the introduction

• 3.

  1. Think "BMW"

  2. Never pull out someone's chair

  3. Always say "please" and "thank you"

• Answer 1 & 3

• Answer 1& 2

Dinning Etiquette

• 1.

  1. The host should always be in charge

  2. Never pull out someone's chair for them

  3. Keep the food options balanced with your guest

  4. The host should always pay

• 2.

  1. Know the utensils' proper locations and use.

  2. Think "BMW"

  3. Always break bread with your hands

  4. Never ask for a to-go box.

• 3.

  1. Stand during the introduction

  2. Hold doors

  3. Take a gift

• Answer 1&2

• Answer 2&3

Business Meeting Etiquette

• 1.

  •Be punctual

  •Preparation

  •Formal attire

• 2.

  •Speak with caution

  •Do not gossip

  •Remain cheerful

• 3.

  •Have an agenda

  •Listen actively

  •Keep your mobile device away

• 4. Answer 1&2

• 4. Answer 1&3

Social Gathering

•Smile

•Remember people's names

•Dress appropriately

•Practice good oral, hands and body hygiene

•Others

• True

• False

Grooming Etiquette

• 1. Hair (body hair, facial hair, eyebrow..) neatly trimmed and arranged

• 2. Dental Hygiene

• 3. Scent

• 4. Hands and Fingernails (neatly trimmed, filed, clean)

• 5. All of the answers

Telephone Etiquette

• 1/

  •Answer the call within three rings.

  •Immediately introduce yourself.

  •Speak clearly, Be mindful of your volume

• 2/

  •Control your pitch or rate of speech

  •Remain cheerful

  •Ask before putting someone on hold or transferring a call

• 3/

  •Actively listen and take notes

  •Use proper language

  • Polite, Prepared, to the Point, Perspective and Cooperative

• All of the answers

Common Types of Business Etiquette

1/Social Etiquette

2/Dining Etiquette

3/Business Meeting Etiquette

4/Business Gathering Etiquette

5/Grooming Etiquette

6/Telephone Etiquette

• True

• False