Weekly AmeriBuzz

True or False

The Lock box does not have the ability to look at certain payments in SAP and they are not able to assist the customer?

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If the customer has any questions or concerns that pertains to lockbox, we should only be adding a note on the account?

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It is vital that CXA's access the Notes tab on all ACE customer calls prior to confirming that AmeriGas will commit to delivery over the holiday season.

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If the customer is calling in regards with their contract renewal, they need to call our billing department.

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3^rd Party vendors will be assisting AmeriGas in removing AmeriGas equipment from the customer’s location. This will start on June 10, 2021

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