Process Improvement Awareness Quiz

"Kai" in Kaizen means ______.

• Alright

• Good

• Kind

The methodology on how to organize activities to deliver more benefits while eliminating waste

• Six Sigma

• Lean Thinking

• DMAIC

• BPM

BPM is composed of the integration of People, _______ and Technology

• Activities

• Tasks

• Kaizen

• Process

________ is a visual way to show how a process works

• Guidelines

• Work Instruction Manual

• Process map

• Flowchart

I in DMAIC means _______.

• Immobilize

• Improve

• Innovate

• Implement

What BPM tool is used to view the existing and created process documents/customer journeys?

• BPA Portal

• SILVA

• BPM Hopex Tool

• Sharepoint

What BPM tool is used the create/edit process documents/customer journeys

• BPA Portal

• SILVA

• BPM Hopex Tool

• Sharepoint

A in SMART means_____

• Accurate

• Attainable

• Adjustable

• none of the above

The gap between the ideal situation and the current situations is called _______.

• Issue

• Risk

• Conflict

• Problem

The DMAIC cycle where you define the goals and customer deliverables

• Define

• Measure

• Analyze

• Control