MAGENDRAGONS!!

WE ARE ALLOWED TO PROVIDE CUSTOMER'S VEHICLE IDENTIFICATION NUMBER

• YES

• MAYBE

• PROBABLY

• NO

SIVR Payments can be made without verification, but ________________

FIND THE FIX FLOW FOR THIS :

Device Symptoms:

Crashes during startup

Freezes on logo screen while starting

Gets stuck on bootloader

• Crashes at Startup

• Spyware

• Latency and Bad Signal

• Full Storage

WHAT PHONE BRAND FIRST RELEASED A NEW 5G CAPABLE DEVICE ?

• SAMSUNG

• APPLE

• ONEPLUS

• LG

WRITE OFF ACCOUNT ADVISEMENTS

• Never contact the OCA team directly.

• Once the account verified and account pulled up, find the name of the Third party collector agency and provide their infos.

• Never admit fault on behalf of T-Mobile, verbally or in account memos.

• Open the bill image in Samson to see all charges as the bill charges screen is unavailable on all write off accounts.

WHAT IS THE FIRST LINE OF KNOWLEDGE THAT AN EXPERT SHOULD RELY ON

• GRANDCENTRAL

• VISUAL AUDIT

• C2

• ATLAS

HOW MUCH IS THIS ADD ONS:

100GB MAXUp for Magenta MAX plans -

• $45.00

• $50.00

• $99.99

• $35.00

THINGS YOU NEED TO TELL TO YOUR CUSTOMERS ONCE THEY CHANGE A MOBILE NUMBER

• You may receive a free text message stating that your previous mobile number has been unenrolled from the service. Don't worry your service carries over to the new mobile number.

• Text messages that are saved to the device may be deleted.

• Your Simcard needed to be change after 9 months for the new activation of Number applied on your account.

• Call records for the old phone number will no longer be available on My T-Mobile.

• All of the above.

LESTER IS MORE THAN BEAUTIFUL

• YES

• ABSOLUTELY

• YES UNLIKE CHELSEA

• WE COULD'NT AGREE MORE

What frequencies we can expect with 5g?

• 39 GHz mmWave

  
  

  Ultra Capacity 5G (High-band)

  Milimeter wave (mmWave) provide 5G data with extremely fast data speeds.

  Available in parts of seven cities: New York, Cleveland, Atlanta, Dallas, Las Vegas, Miami and Los Angeles.

• 1700/2100 MHz (AWS )

  
  

  Band 4 is a combined spectrum of 1700 MHz (as uplink) and 2100 MHz (as downlink).

  T-Mobile does not use 1700 MHz Band 9 or 2100 MHz Band 1.

  If a device supports both Band 1 (2100 MHz) and 9 (1700 MHz), it does not mean it supports Band 4 (1700/2100 MHz).

  Available nationwide.

  All our current 4G LTE devices support band 4 (L2100).

• 600 MHz

  
  

  Non Standalone service that combines the 4G LTE and 5G services resulting in a technology combination to support calling and data connections.

• 5 GHz (LTE-U/LAA)

  
  

  5 GHz is an unlicensed frequency most commonly used for Wi-Fi. See Network technologies 4G LTE for additional details.