FINALS IN FRONT OFFICE

What is the next step after completing a report or record?

• Forward the report to the appropriate person or department.

• Check the report and file it.

• Neither A and B.

• Both A and B.

What are the examples of Financial Systems?

• All of the Above.

• Petty Cash

• Debtor Control

• Floats

How will you handle cash at the front desk?

1. Process travelers’ check

2. Process other billing settlement.

3. Process credit cards or debit cards.

4. Accept and count cash in front of the customer.

5. Process payment through accepted foreign currency.

• 4, 3, 1, 5 & 2

• 4, 3, 5, 1 & 2

• 4, 5, 3, 1 & 2

• 4, 1, 3, 5 & 2

How will you process internal financial transactions?

1. Double check transactions.

2. Verify and reconcile room rates and room status.

3. Identify and reconcile financial and system discrepancies.

4. Suggests internal financial system and control for improvements in the property’ operation.

• 1, 3, 2 & 4

• 1, 3, 4 & 2

• 1, 2, 4 & 3

• 1, 2, 3 & 4

How will you prepare a guest folio?

1. Check unposted or late charges with other departments.

2. Present guest folio to the guest.

3. Print guest folio.

• 1, 3 and 2

• 3, 2 & 1

• 1, 2 and 3

• 3, 1 & 2

What do you call to the process of identifying and rectifying discrepancies which may relate to incorrect posting, errors in guest folios, computer errors and errors in source documentation?

• Evaluation of financial activities

• Reservation

• None of the above.

• Night auditing

What do you call to that document issued after a payment has been made?

• Receipt

• Reports

• Guest Folio

• Vouchers

What is the last step in reconciling financial transaction at the end of the shift?

• Project and process transactions.

• Balance cash float.

• File and store properly source documents.

• Segregate cash, cash equivalents and non-cash documents.

What is the role of a night auditor?

• Identify and rectify discrepancies, errors in guest folios.

• Both A and B

• Neither A and B

• Ensures accuracy of guest and non-guest accounts.

Please, refer to the following situation:

Situation: Guest name does not match to the room given.

How will you resolve the situation, as a night auditor?

• Call your immediate supervisor and ask for assistance.

• Report the said issue to the housekeeping department.

• Check any room changes at the front office or reception desk.

• Transfer the guest to the correct room.