Gold Certification Day 2

What

does negotiation mean for retail business?

• Bargaining

• Not reducing the cost as demanded by the customer

• The process of agreeing the terms of the deal and make it win-win for both the buyer and the seller

• Arguing for cost benefit

How

does sales negotiation help to our business?

• Helps building better customer relationships

• Prevents and solves conflicts

• Increases revenue

• Helps build brand credibility

Effective

sales negotiations can help create more loyal customers.

• True

• False

In

which type of negotiation you win but the other person loses?

• Win-Win

• Win-Lose

• Lose-Win

• lose-lose

Neha

was looking for a camera for her professional photography assignments. You

show her the best model with HD recording, superspeed USB and Wi-Fi. She is

not willing to spend the given price, however, she wants these features. You

propose her discount and highlight on the benefits which would win her many

assignments and help her business. She agrees to the discount and buys the

proposed model. Which type of negotiation is this?

• Win-Win

• Win-lose

• lose-win

• lose-lose

If you

do not plan and prepare for negotiating then it is possible that the

negotiation does not go in your favour.

• True

• false

What

is BATNA?

• Best Action To a Negotiated Agreement

• Best Alternative To a Negotiated Assignment

• Best Alternative To a Negotiated Agreement

• Bad Alternative To a Negotiated Agreement

Which

of the following are advisable during negotiation with customers?

• . Do not let the other party talk much

• Listen actively

• Show willingness to help

• Do not explain the solution

• Clarify the doubts

During

negotiation with a customer, if you say what you want in a demanding manner,

which negotiation strategy is it?

• Assertive

• Passive

• Aggressive

• Manipulative

A

successful negotiator adopts a _________ negotiation strategy.

• Win-Win

• Win-Lose

• Lose-Win

• Lose-lose