Canvas should always be capitalized.

• True

• False

Can artists and labels upload or remove Canvases in bulk?

• Yes, this is a feature that we currently offer.

• No, Canvases need to be added or removed song-by-song.

An artist is receiving an error message when trying to upload their Canvas. The first step we take is to:

• Ask them to try via both the S4A mobile app and the S4A website.

• Escalate immediately to AS3 for them to do further checks.

When artists rebrand, should we remove access to their old, empty profile?

• We would go ahead and remove access since stats can be transferred and they would no longer need the old profile.

• After we give the artist access to their new profile, we can offer the choice to keep access to the old profile since stats can’t be transferred or backfilled in S4A.

Do we repeat the template below if moving content from multiple profiles?

Moved:

[product URIs, on separate lines]

From:

[original profile URI]

To:

[destination profile URI] / a new profile

Fuzzyname (if using Bulk Ops):

• Yes

• No

• Sometimes

What counts as sensitive info that we should ensure gets removed from Salesforce if an artist sends it over? (Select all that apply)

• Credit card numbers

• Label contracts

• Social Security numbers

• Birth certificate scans

• Artist URLs and embedded codes

For cases regarding royalties questions or concerns, when is it okay to escalate to AS3?

Only one song can be pitched for playlist consideration at a time.

• True

• False

Tracks from compilations (where the product-level main artist is Various Artists) can be pitched for playlist consideration.

• True

• False

When making changes to an artist profile, we would need to contact Helpdesk if the MLs are between:

• 25k - 50k MLs

• 50k - 200k MLs

• 200k+ MLs

• 300k+ MLs