customer service review

A customer is someone who sells items in a business.

• Yes

• No

Customer Service is important to a business.

• Yes

• No

It is more expensive to bring in new customers than it is to keep existing customers.

• Yes

• No

Customer service is only important when you have customers with a lot of money.

• Yes

• No

A code of ethics is a set of principles used to provide honest and fair services.

• Yes

• No

Employees should speak clearly and focus on the conversation on hand.

• Yes

• No

A comment card is a list of positive things to keep in your wallet.

• Yes

• No

Businesses use newspapers and television commercials to advertise good customer service.

• Yes

• No

Employees should not make eye contact with customers.

• Yes

• No

Employees should be patient and polite even if a customer is rude.

• Yes

• No