In case customer turn on his data connection, and there is no 3G, H+, 4G or any internet sign appears >> handle case as

Prepaid Day 4

Quiz
•
Other
•
KG - University
•
Medium

Ali Samir
Used 26+ times
FREE Resource
15 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Set APN
Cannot connect
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In case customer turn on his data connection, and there is 3G, H+, 4G or any internet sign appears >> handle case as
Set APN
Cannot connect
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
APN setting name is :
Internet.te.eg
Te.internet.eg
TE internet
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
You will configure the APN setting to 1 and in case the service not working you will change it to internet.te.eg?
True
False
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In case cst asked to configure his APN setting and he did not receive it before your action is ?
Push SMS through ADM
Make Manual Configuration
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
ADM setting will sent by ?
Max 5 min
Max 10 min
15 MIN
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
You will follow with cst in case he calling from same dial to check the service was working or not ?
True
False
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