S3 Admin Customer Care WHEC
Authored by Shona Valentine
Business
8th - 12th Grade
Used 1+ times
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30 questions
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1.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
The customer who buys the product or service describes ...
Internal Customer
External Customer
2.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Is the following an example of GOOD or POOR customer services -
Responding to emails quickly
GOOD
POOR
3.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Is the following an example of GOOD or POOR customer services -
Training staff
GOOD
POOR
4.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
The people you work with describes ...
Internal Customer
External Customer
5.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Is the following an example of GOOD or POOR customer services -
Resolving customer complaints quickly
GOOD
POOR
6.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
A written statement of the organisation's policy and their plans for dealing with customers is called ...
Customer Rules
Service Policy
Customer Policy
Customer Service Policy
7.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Is the following an example of GOOD or POOR customer services -
Providing after-sales service
GOOD
POOR
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