S3 Admin Customer Care WHEC

The customer who buys the product or service describes ...

• Internal Customer

• External Customer

Is the following an example of GOOD or POOR customer services -

Responding to emails quickly

• GOOD

• POOR

Is the following an example of GOOD or POOR customer services -

Training staff

• GOOD

• POOR

The people you work with describes ...

• Internal Customer

• External Customer

Is the following an example of GOOD or POOR customer services -

Resolving customer complaints quickly

• GOOD

• POOR

A written statement of the organisation's policy and their plans for dealing with customers is called ...

• Customer Rules

• Service Policy

• Customer Policy

• Customer Service Policy

Is the following an example of GOOD or POOR customer services -

Providing after-sales service

• GOOD

• POOR

Is the following an example of GOOD or POOR customer services -

Not training staff

• GOOD

• POOR

Is the following an example of GOOD or POOR customer services -

Telling customer what they want to hear to get rid of them

• GOOD

• POOR

Is the following an example of GOOD or POOR customer services -

Keeping promises

• GOOD

• POOR