EOPA - Customer Relations

EOPA - Customer Relations

10th - 12th Grade

10 Qs

quiz-placeholder

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EOPA - Customer Relations

EOPA - Customer Relations

Assessment

Quiz

Other

10th - 12th Grade

Medium

Created by

Bilqise Bellamy

Used 24+ times

FREE Resource

10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is often the result of positive customer/client relations?

A. Additional stress

B. More competition

C. Repeat business

D. Increased training

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Employees can demonstrate their customer-service mindset by using good

A. business activities.

B. promotional plans.

C. telephone techniques.

D. marketing strategies.

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is an example of an employee reinforcing a service orientation through communication?

A. Telling customers they are misinformed

B. Offering to find information for customers

C. Agreeing that customers are always right

D. Selecting certain customers to help

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is an example of a customer inquiry about a product that an employee might need

product knowledge in order to handle:

A. "Is it designed to last?"

B. "Is financing available?"

C. "Is delivery included?"

D. "Is there a return policy?"

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When doing business with clients from another culture, you should always be sure to

A. use humor to ease tension and make everyone more comfortable.

B. take the opportunity to tell the other person how you do things in your culture.

C. research the culture and history of the people with whom you're doing business.

D. always speak English, since it's considered the international language of business.

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What type of business policy is designed to attract customers by making the purchasing experience more

convenient for them?

A. Flexible

B. Employee

C. Product

D. Service

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Salespeople sometimes have difficulty meeting the needs of customers who are

A. agreeable.

B. silent.

C. decisive.

D. patient.

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