What is often the result of positive customer/client relations?
EOPA - Customer Relations

Quiz
•
Other
•
10th - 12th Grade
•
Medium

Bilqise Bellamy
Used 24+ times
FREE Resource
10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A. Additional stress
B. More competition
C. Repeat business
D. Increased training
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Employees can demonstrate their customer-service mindset by using good
A. business activities.
B. promotional plans.
C. telephone techniques.
D. marketing strategies.
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is an example of an employee reinforcing a service orientation through communication?
A. Telling customers they are misinformed
B. Offering to find information for customers
C. Agreeing that customers are always right
D. Selecting certain customers to help
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is an example of a customer inquiry about a product that an employee might need
product knowledge in order to handle:
A. "Is it designed to last?"
B. "Is financing available?"
C. "Is delivery included?"
D. "Is there a return policy?"
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When doing business with clients from another culture, you should always be sure to
A. use humor to ease tension and make everyone more comfortable.
B. take the opportunity to tell the other person how you do things in your culture.
C. research the culture and history of the people with whom you're doing business.
D. always speak English, since it's considered the international language of business.
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What type of business policy is designed to attract customers by making the purchasing experience more
convenient for them?
A. Flexible
B. Employee
C. Product
D. Service
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Salespeople sometimes have difficulty meeting the needs of customers who are
A. agreeable.
B. silent.
C. decisive.
D. patient.
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