RISE Marketing-Customer Service Practice Ques  #1

RISE Marketing-Customer Service Practice Ques #1

9th - 12th Grade

12 Qs

quiz-placeholder

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RISE Marketing-Customer Service Practice Ques  #1

RISE Marketing-Customer Service Practice Ques #1

Assessment

Quiz

Other

9th - 12th Grade

Medium

Created by

Jonika Yarborough

Used 2+ times

FREE Resource

12 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Retailing is composed of all of the business activities that add value to the products and services customers buy. This includes:

Merchandise Assortment

Packaging

Customer Service

All of the Above

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following choices lists the elements of the distribution channel in the correct order?

Manufacturer, Wholesaler, Reatiler, Customer

Wholesaler, Customer, Manufacturer, Retailer

Retailer, Manufacturer, Customer, Wholesaler

Manufacturer, Retailer, Wholesaler, Customer

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Closeout stores are owned by the manufacturer or reatailer.

True

False

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Ashley Furniture is an example of what type of retailer?

Direct Selling

Wholesale Club

Specialty Store

Convenience Store

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The term “multichanel” and “omnichannel” are very similar. Which of them places the focus on creating a seamless customer experience?

Multichannel

Omnichannel

None of the above

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The method by which consumers acquire products and services?

Distribution Channel

Manufacturers

Retailing

Retailer

Wholesaler

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The chain of businesses through which a good or service passes until it reaches the end consumer.

Distribution Channel

Manufacturer

Retailing

Retailer

Wholesaler

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