Supervisory Skills B1 Pre

What are

the required items before performing quality inspection?

• Documents and information

• Testing Tools

• Route Plan for testing

• All of the Above

What are some of the basic tools that are required by a quality tester?

• Tire Pressure Gauge

• Tire Depth Gauge

• Torch

• All of the above

During Static testing, what item is not included in inspection?

• Horn

• Tire Pressure

• Body Damages

• All of the above

In regular vehicle service (PMS), what item is inspected during Dynamic Inspection?

• Brake Fluid Level

• Battery Condition

• Tools and Spare tire

• Vehicle Pulling

What is the purpose of a Non-F1 report?

• To prevent recurrence of shop comeback.

• To identify gaps in our service procedure.

• To monitor and reduce shop comebacks.

• All of the above.

What are the functions of a Supervisor? (More than 1 Answer)

• Plan

• Organize

• Lead

• Control

In Time and Priority management, what do you do with NOT URGENT but IMPORTANT matters?

• Do it today

• Schedule a time to do it

• Delegate it to someone else

• Eliminate and stop doing

In Problem Solving, what is a Gemba?

• A place where value is created

• A place away from the real work

• A separate place where you can evaluate your solutions.

• None of the above

What is Critical Thinking?

• Ability to think clearly and rationally, understanding the logical connection between ideas.

• Ability to manage conflict and issues and come to resolutions

• Ability to decide on solutions based on incomplete information

• None of the above

What are Standard Hours?

• Hours paid by the customer (FRT) also known as “Sold Hours”.

• Hours the technician actually works on the vehicle and clocked in the system.

• Hours the technician is actually at the shop

• Hours the technician take while not clocked in the system and not working on the vehicle