CSAT Quiz - Learn and Have Fun

What's CSAT stands for?

• Customer Satisfactory Rating

• Customer Centric Score

• Customer Satisfaction

• Customer Service Accuracy Target

Which of the following is NOT a CSAT Type?

• CSI

• NXT

• NPS

• CTI

How many step does Feel Good Survey have in TT4B in order to trigger CSAT?

• 1

• 2

• 3

• 4

How many question does Feel Good Survey have?

• 1

• 2

• 3

• 4

What does the 1st question represent ?

• Speed of Answer

• Speed of Solving

• Accuracy of Answer

• Accuracy of Product

What does the 2^nd question represent ?

• Speed of Answer

• Speed of Solving

• Accuracy of Answer

• Accuracy of Product

What does the 3^rd question represent ?

• Speed of Answer

• Speed of Solving

• Accuracy of Answer

• Free Text Feedback

When does the CSAT triggered for the advertiser ?

• Once CS reply for the first time

• Once CS reply for the last time

• Ticket closed once the end to end solution has been provided

• When advertiser submitted the ticket

What is NPS ?

• Net promoter sound

• Net promoter score

• Nice promoter score

• Net professional score

What is CSI?

• Crime Scene Investigation

• Customer Score Index

• Customer Satisfaction Index

• Customer Service Impression