Verbal and non verbal communication include
It is all in the detail

Quiz
•
Special Education
•
12th Grade
•
Medium

Sally McConachy
Used 9+ times
FREE Resource
10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Words
Tone
Body language
All of the above
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is jargon?
Technical language of an industry
The stuff in a fire extinguisher
A type of salami
When you break you jar
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How does an airline reflect its 'signature' or 'brand'?
By its WHS policy
How many flights a day it operates
Through its Customer Service Procedures
The ports it flies to
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What are the SSR codes?
Secret Service Codes
Used by crew in an emergency
A series of codes used by the pilots
Special Service Request codes
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the primary role of cabin crew?
Sell duty free products
To ensure the safety and well being of passengers
Ensure on time departure
Heat meals for passengers
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What does KSML stand for?
The Russian spy agency
Kids special movie channel
Kosher meal
Keep Smiling, More Laughter
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Why is quality customer service so important to an airline?
On going success of the business
It impacts how the airline is perceived
It builds customer loyalty
All of the above
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