It is all in the detail

It is all in the detail

12th Grade

10 Qs

quiz-placeholder

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It is all in the detail

It is all in the detail

Assessment

Quiz

Special Education

12th Grade

Medium

Created by

Sally McConachy

Used 9+ times

FREE Resource

10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Verbal and non verbal communication include

Words

Tone

Body language

All of the above

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is jargon?

Technical language of an industry

The stuff in a fire extinguisher

A type of salami

When you break you jar

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How does an airline reflect its 'signature' or 'brand'?

By its WHS policy

How many flights a day it operates

Through its Customer Service Procedures

The ports it flies to

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What are the SSR codes?

Secret Service Codes

Used by crew in an emergency

A series of codes used by the pilots

Special Service Request codes

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the primary role of cabin crew?

Sell duty free products

To ensure the safety and well being of passengers

Ensure on time departure

Heat meals for passengers

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does KSML stand for?

The Russian spy agency

Kids special movie channel

Kosher meal

Keep Smiling, More Laughter

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Why is quality customer service so important to an airline?

On going success of the business

It impacts how the airline is perceived

It builds customer loyalty

All of the above

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