Business Letters

This is the address you are sending your letter to.

• Header

• Recipient's Address

• Salutation

It often begins with “Dear {Person’s name}.”

• Header

• Salutation

• Body

This is where you can see the main content of the letter.

• Signature

• Body

• Recipient's Address

TRUE OR FALSE: Order letters are sent by consumers or businesses to a manufacturer, retailer or wholesaler to order goods or services.

• True

• False

TRUE OR FALSE: Follow-up letters ask a question or elicit information from the recipient.

• True

• False

TRUE OR FALSE: The term “business letters” refers to any written communication that begins with a salutation, ends with a signature and whose contents are professional in nature.

• True

• False

Choose the parts of a business letters.

• Salutation

• Closing

• Sales Signature

• Address

TRUE OR FALSE: Acknowledgement letters act as simple receipts. Businesses send them to let others know that they have received a prior communication, but action may or may not have taken place.

• True

• False

Choose what applies: Steps to write a business letter.

• Address only one issue per letter.

• Make it personal.

• Include your return address on your letter.

• None of the above.

TRUE OR FALSE: Business letter also are used as a reference material to future transactions between individuals and organisations.

• True

• False