AT THE Maxis Sunway Pinnacle Contact Centre, there are no cubicles and no fixed seating. Instead, there is a lot of open space. True or False?
Ice Breaker Activity (UPE)

Quiz
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Professional Development
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Professional Development
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Medium

Khalid Yazit
Used 83+ times
FREE Resource
10 questions
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1.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
True
False
2.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
We have ______ Contact Center Consultants working _______ here at the Maxis Sunway Pinnacle Contact Center, including those manning our online assisted channels.
700; 24/7
358; from 9am to 6pm
1000; 24hrs
520; from 8am to 12am
3.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
Delivering on these customer demands have proven to be a challenge in Contact Centers EXCEPT:
Keeping promises
Wrong Information
Single Point of Contact
Quick response time
4.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
Maxis Contact Centre in Sunway Pinnacle manages all queries/transaction for below customer types EXCEPT:
Consumers and Business Enterprise
Home Fibre
Prepaid
Queries from the media
5.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
Directing customers to the Maxis App using targeted information leads to significant call volume reduction. True or False?
True
False
6.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
The following are the best practices to improve contact center consultant utilization EXCEPT:
Monitor adherence to scheduled breaks
Manage seasonal planned leaves
Manage productivity through real time monitoring
Large amount of time spent on coaching, training and/or briefings
7.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
The following calls can be moved to online self-serve and interactive voice response utilization EXCEPT:
Account-Related
Data Usage
Plan or Contract Termination
Mobile Internet
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