NON-EU partners: first steps

Using of the platform is ...

• Free

• has a monthly fee

Answer explanation

The Xometry Partner Network is free for partners to join. There are no transaction or service fees and there are no commitments to take any number of jobs per month.

Delivery of the order from you to our office at Germany

• Included in the price

• Paid separately

Answer explanation

All given prices include shipping and export customs costs (DAP Ottobrunn).

Where the orders are published?

• Support

• My Orders

• JOB BOARD

Answer explanation

JOB BOARD has an up-to-date list of orders which you can take and start producing.

How do we pay?

• Invoice

• Bank card

• Cash

Answer explanation

You should issue an invoice and upload it to our system

All given prices include shipping and customs clearance costs (DAP Ottobrunn).

• True

• False

Do I have to provide a photo report of the order?

• No

• Yes

Does Xometry work with prepayment?

• Yes

• No

Imagine that you took an order, but you can't make it (changed your mind, don't have time, another reason). What should you do?

• Write us an email

• Nothing

Answer explanation

If you have changed your mind about making an order, please let us know, it is very important!

How many days should the order delivery take?

• It doesn't matter

• Delivery of the order should not exceed 7-10 days

• Delivery of the order should not exceed 1-2 days

Answer explanation

✅ Delivery of the order should not exceed 7-10 days

Do I need to respond to emails from Xometry?

• Yes

• No