Ch 11 - Operational Objectives

What involves managing the process of converting inputs into outputs. It transforms resources into goods and/or services?

• Operations management

• Financial management

• Human Resources management

• Marketing management

Select all of the inputs that could go into an operations process:

• Land

• Labour

• Capital

• Enterprise

• Segmentation

A hair dresser would be an example of what type of process?

• Labour intensive

• Capital intensive

• None of the answers

Fill in the blank. A supply chain is the series of __________ involved in taking the initial resources to providing the final product.

• Activities

• Segments

• Revenue targets

• Cost targets

Which operations objectives is about having the resources in place to meet targets consistently​?

• Quality

• Costs

• Speed of Response

• Flexibility

• Environmental objectives

Which operations objectives is about delivering reliably on time?

• Quality

• Costs

• Speed of Response

• Flexibility

• Dependability

Which operations objectives is about providing goods or services faster than competitors?

• Quality

• Costs

• Speed of Response

• Flexibility

• Dependability

Which operations objectives is about meeting customer needs more precisely than others?

• Quality

• Costs

• Speed of Response

• Flexibility

• Dependability

Primark and Aldi are examples of companies that prioritise which operational objectives? (select one)

• Quality

• Costs

• Speed of Response

• Flexibility

• Dependability