Retention Milestone 3

Which type of equipment allows customers to access internet service without a direct wired connection?

• Digital Antenna

• Wireless Router

• Cable Modem

• Digital Receiver

What battery option is available with our Spectrum Voice battery backup?

• 10 Hour

• Lithium

• 24 Hour

• 2 Day

Which locations can be considered a Bulk or SCS account? (Select the best TWO answers)

• A single residence home where a son pays for his parents service

• An apartment building where the landlord provides internet services

• The account holder name is "current resident"

• A strip mall where customers can access free WiFi on their mobile devices

According to the equipment library which piece of equipment is NOT SPP deployable?

• ARRIS/Motorola, DCH3200, digital converter

• ARRIS/Motorola, DCH6416, DVR

• ARRIS/Motorola, DCH3416, digital converter

• ARRIS/Motorola, MCARD9062, CableCARDs

A tenant in a bulk property that offers internet only, is calling to add WiFi and TV service. The tenant does not currently pay for any services directly. Based on this information, which statement is true?

• The customer needs to be transferred to SMB Sales.

• You can assist the customer but you must disconnect the bulk services first.

• The customer is not able to add any services without written permission from the property owner.

• The customer needs to be transferred to SCS Sales for assistance.

TRUE or FALSE: Certain fields or options only become available in the call tracker based on selections you made as you proceed through the form.

• True

• False

TRUE or FALSE: You can only select one offer in the Offer(s) drop-down menu.

• True

• False

The call tracker has all but which of the following options in the caller intent drop-down menu?

• Disconnect

• Sales inquiry

• Remove LOB

• Neither

What type of modem is required for customers subscribing to Spectrum Internet Gig?

• D3.1

• D1.5

• D3.0 (32x8)

• D2.0

Your customer, Ed, is moving to a rural area and getting DISH Network because Spectrum does nt provide service to his new home. Which of the following is the correct disposition in the Retention Enterprise Tracker?

• Primary Reason: Competition; No secondary reason needed

• Primary Reason: Competition; Secondary Reason: Moved Out of Footprint

• Primary Reason: Moved out of Service Area; No secondary reason needed

• Primary Reason: Moving; Secondary Reason: Moved Out of Service Area