Forms & Formats used in Front Office

Data for pre-filling of GRC is obtained from

• Reservation Form

• C Form

• Both

• None of the above

In which of the following situations can a hotel refuse accommodation top walk-in guests even though enough number of walk-in rooms is available ?

• Guest are disorderly dressed

• Guest are in drunken state

• Guests are suffering from contagious disease

• All of the above

After every check-in front desk carries out which of the following activities?

• Updating room status

• Preparing arrival notification slip

• Creating guest folio

• All of the above

Filling _______________is mandatory in case of the registration of a foreigner guest

• F Form

• C Form

• Reservation Form

• GRC

The facility of awakening guest is known as

• Warning Call

• Walking Call

• Wake-up Call

• Worship call

The process of locating a guest in a specific location in hotel is known as

• Searching

• Paging

• Gazing

• Wake-up Call

Where should one place the message received for the guest who is out of the premises for prompt and ensured delivery ?

• In the pocket of Front Desk Agent

• Anywhere

• In the keys and mail rack along with room keys

• With the housekeeping floor boy

The guest mails may be classified into

• Resident Guest

• Departed Guest

• Guest yet-to-arrive

• All of the above

A _________________tag is attached to every article that is kept in the left luggage room

• Luggage Tag

• Hashtag

• Both

• None of the above

If the guest is not in the room and wishes to be informed in case there is a visitor for him ,he fills a ___________________form

• C Form

• F Form

• Location Form

• Errand Card