3.1.3 Maintaining And Improving Quality

______________ is not a tool for maintaining and improving quality?

• TQM

• Just in Time

• Quality Assurance

• Benchmarking

• Quality Control

TQM stands for ______________

• Total Quality Management

• Total Quantity Management

• Total Qualitative Management

• To Question Management

Quality Assurance must be carried out...

• before production

• at the end of production

• throughout production

• throughout the entire business

Quality Control must be carried out...

• before production

• at the end of production

• throughout production

• throughout the entire business

TQM must be carried out...

• before production

• at the end of production

• throughout production

• throughout the entire business

Benchmarking must be carried out...

• before production

• at the end of production

• throughout production

• throughout the entire business

Kaizen is a ______________ process, the purpose of which goes beyond simple productivity improvement.

• weekly

• daily

• monthly

• annual

Identify the cost not likely to reduce as a result of better quality.

• Maintenance costs

• Inspection costs

• Scrap costs

• Warranty and service costs

Kaizen is a Japanese term meaning...

• Just-in-time

• poka-yoke

• setting standards

• continuous improvement

The rework rate for Quality Assurance is...

• low

• medium

• high