220-1002 Super Test

A small office's wireless network was compromised recently by an attacker who brute forced a PIN to gain access. The attacker then modified the DNS settings on the router and spread malware to the entire network.

Which of the following configurations MOST likely allowed the attack to take place? (Select two.)

• Guest network

• WEP

• Outdated firmware

• Default login

• WPS

A department in an organization set up a proxy server to manage its Internet stage. A technician is configuring the Windows workstations to use the new proxy server. Which of the following Control Panel utilities should the technician use to configure the setting?

• Internet Options "" Connections

• Internet Options "" Security

• Internet Options "" Content

• Internet Options "" Privacy

• Internet Options "" Advanced

Which of the following devices are MOST likely to have a grounding wire attached to them based on the manufacturer's design? (Select two.)

• UPS

• Patch panel

• Modem

• Desktop printer

• Server rack

A technician has just finished installing a secondary OS on a workstation. After rebooting the computer, the technician receives the following error: No OS

The technician confirms the boot.ini file is correct. Which of the following is MOST likely causing this error? found.

• The computer has GRUB Legacy installed B.

• PXE is enable

• Windows Startup services are not running

• An unsupported version of Windows is installed

• An incompatible partition is marked as active

A technician is installing a private PC in a public workspace. Which of the following password practices should the technician implement on the PC to secure network access?

• Require authentication on wake-up

• Issue a default strong password for all users

• Disable single sign-on

• Remove the guest account from the administrators group

• Disable Wifi

A user believes there is a virus on a laptop. The user installs additional real-time protection antivirus software but is now experiencing extremely slow performance on the laptop. Which of the following should a technician do to resolve the issue and avoid recurrence?

• Activate real-time protection on both antivirus software programs

• Enable the quarantine feature on both antivirus software programs

• Remove the user-installed antivirus software

• Uninstall one antivirus software program and install a different one

• Run OS updates

Joe, a customer, has informed a Tier 2 help desk technician that a computer will not boot up. After about ten minutes of troubleshooting, Joe is increasingly concerned and claims that the technician is wasting his time because he has already tried everything that has been suggested. Which of the following should the technician do?

• Since Joe is concerned about time, suggest calling back later when Joe has more time to troubleshoot

• Record the call and send it to the local intranet for future technicians to learn how to deal with calls like this one

• Ask more open-ended questions to see if the issue can be narrowed down in order to properly identify the issue and save time

• Inform the customer that there is a troubleshooting script that must be followed to get the issue resolved

• Contact Microsoft

Joe, a systems administrator, is setting up a risk management plan for the IT department. Part of the plan is to take daily backups of all servers. The server backups will be saved locally to NAS. Which of the following can Joe do to ensure the backups will work if needed?

• Configure the backups to restore to virtual machines for quick recovery

• Set up scripts that automatically rerun failed backup jobs

• Frequently restore the servers from backup files and test them

• Set up alerts to let administrators know when backups fail

• Store copies of the backups off-side in a secure datacenter

A SOHO customer has recently experienced a major hurricane. The customer has no backups and has lost all data and hardware associated with the company.

The customer calls a contractor to assist in the rebuilding process and needs suggestions on the best way to prevent this from happening again. Which of the following recommendations should the contractor give to the customer? (Select two.)

• Backup testing

• Cloud storage

• Hot Site

• Data recovery

• Waterproof devices

A user's Windows laptop has become consistently slower over time. The technician checks the CPU utilization and sees that it varies between 95% and 100%. After the technician closes some running applications, the CPU utilization drops to approximately 20%, and the laptop runs much faster. The next day the same user calls again with the same problem. Which of the following is a tool the technician can use to resolve the issue?

• Task Manager

• MSTSC

• MSConfig

• PerfMon

• Regedit