COMMUNICATIONS Quiz 2

What is the second step in the five-step process of emergency incident dispatch?

A. Classification/prioritization

B. Location validation

C. Confirmation

D. Caller interrogation

• a

• b

• c

• d

Telecommunicators need to know the location of the emergency and __________ to initiate a dispatch?

A. Nature of the situation

B. Reporting party identity

C. Callback number

D. Severity of the situation

• a

• B

• C

• D

What does the “N” stand for in “ANI”?

A. Number

B. Network

C. Normal

D. Name

• A

• B

• C

• D

What does an automatic location identification (ALI) system rely on to be effective?

A. A direct line

B. An accurate and current database

C. A minimum 30-second call duration

D. The caller's name

• A

• B

• C

• D

The majority of calls to dispatch centers come via:

A. landline phone.

B. the internet.

C. cellular phone.

D. text message.

• A

• B

• C

• D

Which statement about a cellular phone calling 911 is correct?

A. Numerous calls for the same incident may overload the communications center.

B. The calls are automatically prioritized to the rear of the queue.

C. Enhanced 911 system features eliminate the problem of locating the caller.

D. The call is routed to a national center, resulting in considerable delay in their receipt by the local telecommunication center.

• A

• B

• C

• D

What does the second “D” stand for in “TDD”?

A. Deaf

B. Dispatch

C. Dedicated

D. Device

• A

• B

• C

• D

What should any incoming calls without voice from the caller be checked for?

A. TDD/TTY/text phone signal

B. Fax or modem initiation signals

C. Instant messaging signal

D. An open carrier

• A

• B

• C

• D

There are _____ major steps in processing a report of an emergency incident.

A. three

B. four

C. five

D. six

• A

• B

• C

• D

What is the term for a phone line that connects two predetermined points?

A. Dedicated circuit

B. Private line

C. Local circuit

D. Direct line

• A

• B

• C

• D