PET 先导课 Lesson 1

Write down the words matching the definition.

a. a piece of paper you receive when you buy something.

Write down the words matching the definition.

b. money given back to you if you return something.

Write down the words matching the definition.

c. take something back to a shop and replace it with something else.

Write down the words matching the definition.

e. helping customers in a polite way.

Write down the words matching the definition.

f. ask for money for a service or activity

Write down the words matching the definition.

g. a special offer on a product

Write down the words matching the definition.

h. shopping on the internet

Write down the words matching the definition.

i. return an item that you bought online

Write down the words matching the definition.

j. a lower price than usual for something

Choose the correct answer.

1. The ____________________ is excellent in this shop. They're really helpful to customers.

• customer service

• online shopping