S4_Business Studies_Unit Test 2

In order for communication to occur, information must be put into words.

• TRUE
• FALSE

Which of the following is an advantage of holding meetings

• Staff are able to get time away from their normal work to talk about problems
• It allows customers views to be explained to the managers
• Points can be emphasised with body language and tone
• Everybody will be forced to listen to the speaker and pay attention to the important messages

Which of the following is an advantage of written communication?

• It is always formal and creates a positive company image
• It will be easily understood by the person who receives the message
• It will be delivered on time
• The message can be re-read if the person doesn't understand it first time

Letters can be defined as

• an information that is transferred from one person to another.

• a brief written message used to convey information.

• a written document used to give and obtain information.

• none of the above

All true communication must have the following:

• A sender and a receiver
• A speaker and a listener
• A hearer and a listener
• A speaker and an interpreter

True or false: Internal communication is more important that external communication

• True
• False

Which of the following statement is false?

• Digital communication involves the electronic transfer of information

• Mobile phones, tablets and computers are ways to transfer electronic communication

• Digital communication has helped business conduct worldwide business with more efficiency

• The use of digital communication means there is no longer a need for verbal communication

True or false: Developments in digital technology has made effective communication more expensive

• True
• False

Which of the following is always an advantage of meetings?

• There is always a record of what has been said

• The sender of the message can always be seen as well as heard by the receiver.

• The sender can check immediately with the receiver that they have understood the message.

• It is a way of avoiding confrontation when the message is given.

The best definition of effective communication is:

• when the message is loud enough for everyone to hear it

• when the message has been written clearly for the receiver

• when the message has been received by the right person and feedback was provided to the sender

• when the receiver shows that the message has been received