SLA QUIZZ

How many days do you have to work the emails of ARS mailbox ?

• 60

• 30

• 10

• 7

Whats is the SLA of Dispute claims ?

• 10

• 7

• 60

• 30

Whats is the SLA of the New submission 2dary cases ?

• 7

• 10

• 30

• 60

How many days do we have to work Escalate cases ?

• 7

• 10

• 30

• 60

What is the SLA to work Saleforce ?

• 10

• 7

• 30

• 60

What is the SLA to work SLA or 2dary mailbox ?

• 15

• 10

• 30

• 60

How many business days do we have to work the cases of unknown provider ?

• 15

• 7

• 10

• 30

What is the SLA of duplicate cases ?

• 15

• 7

• 10

• 30

How many business days do we have to work 2dary suspended cases ?

• 7

• 10

• 15

• 60

How many business days to we have to work no country no tier ?

• 15

• 7

• 10

• 12