WRS 18-22

What would be the preferred way to start a personal/professional email to a new potential customer?

• Dear Mister or Madam (last name)

• Dear Mr. or Ms. (last name)

• To Whom It May Concern

• Greetings from (company name)

Kelon is a construction worker. Due to budget costs, his company does not supply all of the required personal protective equipment (PPE). Kelon should

• tell his supervisor he will quit if the proper PPE is not supplied.

• purchase the necessary PPE to set a good standard for others.

• use the PPE he has until the required PPE is made available.

• refuse to work without the PPE and speak to his supervisor.

Thad is using a drill ; on the shop floor among many co-workers who share tools. He notices that the drill has a damaged cord with exposed wires. What is Thad's MOST responsible action?

• Ensure that the tool is not used by anyone.

• Use duct tape to fix the exposed wires.

• Locate and use a different tool.

• Dispose of the tool.

You should not use ALL CAPITALS in emails because it indicates:

• Copyrighted material

• Low vision

• Carelessness

• Anger

Dressing appropriately for your job is an example of:

• creativity.

• diversity.

• motivation.

• professionalism.

Management has told Nikki that her outfits are inappropriate for work, but she does not agree. She needs help with:

• professionalism.

• integrity.

• customer service.

• work ethic.

Cami often lets her personal problems and her home life negatively affect her attitude and work relationships. What workplace readiness skill does she need to address?

• Diversity awareness

• Professionalism

• Creativity

• Critical thinking

The reimbursement rate is $0.54 per mile. You drive 6.5 miles. How much will the reimbursement be?

• $8.31

• $4.57

• $3.51

• $12.04

The employees worked 7,350 hours this week. The wage for each person is $10.75 per hour. What is the total payroll for your department this week?

• $70,912.50

• $75,000.00

• $79,012.50

• $80,950.00

A salesperson receives 12% commission on his/her total sales. They sell $1,500.00 worth of merchandise. How much commission did he/she receive?

• $1,500.00

• $180.00

• $500.00

• $12.00