Communications Test Review

What should be done if you are concerned about a patient's ability to understand important information?

• Get permission from the patient to speak with a family member

• Give the patient the information and assume he understands when he nods

• Assume it will not harm the patient not to know every detail

• Leave it to the physician to figure out because you have other tasks that need to be completed

What is another term for "symptom"

• Subjective observation

• Objective observation

• Assessment

• Treatment

How should subjective statements by the patient be documented?

• With your initials

• Exact words in quotation marks

• Preceded by "Patient said...

• In parentheses

Which of the following is a good way to respond to constructive criticism?

• Show appreciation

• Blame others

• Get angry

• Make excuses

Which is an open-ended question?

• When did you last eat something?

• Do you have abdominal pain?

• Have you ever had a heart attack?

• How did you fall?

Which of the following is NOT a standard of documentation that should be followed by health care workers?

• Double-check for the correct patient, chart, and form.

• Sign any information inserted into a patient file.

• Record information performed or observed by another health care worker.

• Draw a single line through an error, write the word "error", and initial it.

What does a receiver do to decode a message?

• Confirm that a message was received properly

• Listen to the message being sent

• Use their language skills

• Apply their own frame of reference

Which of the following is true of communication barriers?

• When people are preoccupied with their own problems, they can miss much of the message coming from another person.

• The best way to deal with prejudice is to tolerate and ignore it.

• Someone with preconceptions is open-minded towards others and their ideas.

• Cultural communication barriers are simple to overcome.

In verbal communication, how is emotion expressed?

• By frowning or crossing one's arms

• Tone of voice

• Language choice

• Through confidence

After entering a patient's room, what should you do first?

• Read the patient's chart

• Sit down

• Begin treatment

• Introduce yourself