EWC662 Systematic Approach in Writing Business Letters

What purpose does the first sentence of the body of a memo serve?

• Introduces the writer of the memo

• Serves as a formal greeting

• Tells the audience who to contact if they have questions

• States the purpose of the memo and/or what action the reader needs to take

In signature you can add..

• Your full name, title, position, company, facebook

• Your full name, title, position, company, contact information if possible

• Only name

All of these will be closed with signature except..

• Business letter

• Email

• Memo

Which is the complimentary close?

• Sincerely yours,

• Enclosures

• 123, Baker Street

• Dear Ms. Smith,

What is the purpose of memo?

• To give suggestions about meeting

• To instruct the meeting

• To inform about the meeting

• To remind the meeting

Which two adjectives best describe a memo?

• Lengthy and in-depth

• Short and concise

• Detailed and formal

• Verbose and succinct

This are the list of level of politeness, except.

• Very polite

• Polite

• Polite but direct

• Sweet

What is the purpose of writing request?

• Order valuable goods from recipient.

• Show gratitude to the recipient.

• Acknowledge the details of the letter.

• Acknowledge the recipient, the things we wanted and hope to receive

How could you write

''I am writing to give you further information concerning...''

in an email to a colleague?

• Just to give you a quick update.

• I would like to update you on...

NOT QUESTION (explanation for previous answer)

Expressions like ''I would like to...'' are often written ''I'd like'' or even ''Just to... (give you an update / bring you up to date with...'' in an email.

• Understand.

• Hmm. Okay.