Products and Services - Features and Benefits
Authored by Laura George
Business
9th Grade
Used 16+ times
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6 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is NOT a service?
Hairdressing
MOT
Bar of chocolate
Dentist
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A product is...
Tangible
Intangible
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A service is...
Tangible
Intangible
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is a benefit of a laptop?
7 hours battery life
Portable - can easily carry to different locations
4 GB storage
15" screen
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
It's important for customer service employees to keep their knowledge of the organisation's products and services up to date so
they can get a pay rise
they can make customers unhappy
they can answer customer questions
they can get more holidays
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A benefit of a product is
the negative impact it has on the customer
the positive impact it has on the customer
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